Frequently Asked Questions

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Don't see your question here? Send us an email by filling out the Contact Us form and someone will get back to you, or call the main branch at 306-763-8496.

Prince Albert Public Library itself does not have an app, however, the province-wide library system that we are a part of does!

One province, one library card, one app! Access the Saskatchewan Information and Library Services catalogue anywhere at any time with the new app from SILS.  Search the catalogue, place holds, and renew items from this fast, easy to use app on your mobile device.  To download the app simply go to your device’s app store and search for SILS.

The app lets you:

Search the catalogue!

  • Enter your search terms right from the home screen. Don’t see what you’re looking for right away? Use the filters to refine your search and get your hands on the item you want fast.
  • View an item’s holdings to find out where you can pick up a copy.
  • Place a hold to have an item sent to your preferred library for pickup once it’s available.

Manage your account!

  • Check to see if you have items ready for pickup, or overdue, and check your fines right on the home screen.
  • Renew items out.
  • View and manage your holds.
  • View your reading history.
  • View your fines details.

Access your library barcode!

  • No need to panic if you’ve forgotten your library card; the app includes a barcode image you can use to borrow materials.

 

The first step to changing your personal information or PIN is to click the Login button at the top of the screen. Once you are logged in you can click the “Account Settings” link on the right hand side under your name.

To change your personal information, first you must verify your current PIN. Then you can change you personal information and click Save at the bottom.

To change your PIN click the “Change PIN” button located at the top of the Account Settings page.

Library cards are free for all residents of Saskatchewan. There are two options for getting a library card!

Option 1: Go to your nearest branch and show 2 pieces of identification, one of which displays your current address.  Acceptable pieces of ID include (but are not limited to):

For proof of address:

  • Personal cheque
  • Letter/envelope with cancelled postage showing current address
  • Postcard/envelope sent from library with cancelled postage
  • Driver License
  • Utility bill or other government correspondence that shows the current address
  • For library card issuance on reserve, have someone from Chief and Council verify residency for the person on a list or in person, as a means to remove barriers to library use. This person verifying is not accountable for funds owing for loss and fines.
  • Teachers/Principal to verify residency for the person on a list or in person, as a means to remove barriers to library use. This process must coincide with documentation signed by the parent or caregiver verifying guardianship. This person verifying is not accountable for funds owing for loss and fines.

For ID purposes:

  • Driver’s License
  • Passport
  • Student Card
  • Military ID
  • Government ID card
  • Aboriginal ID (Treaty Card/Metis card)
  • Landed immigrant card
  • Business/Employer photo ID (preferably with identifying number)

If you are a Saskatchewan resident but don’t have any pieces of suitable identification, just give us a call at 306-763-8496 and we’ll let you know what you can use to obtain your card.

After we approve your ID and enter your information into our system, we will give you your new card! The card includes a barcode for us to scan at the library and your 14 digit library card number. We will then need you to give us a Personal Identification Number (PIN) so you can sign in online. Make sure it’s something easy for you to remember! By default we use the last four digits of the phone number we have on file for you.

Children under 14 can also get a library card, but they require a guardian’s signature on the application form. Please note that the guardian is responsible for what his/her children borrow.

 Option 2: Register for your card online! Click the Login link on the top of the screen. From there click the “Need an Account?” link. Or, click or tap here: Register Now to be taken to the start of the registration process.

If you live within Prince Albert’s city limits and pay your taxes to the City of Prince Albert, select Prince Albert – John M. Cuelenaere from the drop down menu. Then enter your postal code.

If you do not pay taxes to the City of Prince Albert and live within one of the nearby RMs select Wapiti – Headquarters from the drop down menu.

Next, you will be taken to a page where you will fill out your personal information. Once you have filled out that information click submit. If you have questions about how to fill in your information please call 306-763-8496 for help.

Once you click submit you will be given a temporary barcode number. This temporary barcode number will eventually expire, so make sure you get in contact with us so we can create a permanent card for you.

Patrons are asked to put their name and address on an envelope which will be mailed to their home. Once patrons receive the piece of mail with Canada Post’s cancellation stamp on it, and bring it to the library, a patron card can be issued.

In cases where no identification is available or for those who do not have a permanent address, patrons may qualify for a Community Access card. Patrons will be required to have a community member vouch for their identity. Eligible community members include, but are not limited to, shelter workers, religious leaders, community outreach workers, and group home staff. The vouching community member will not be considered liable/responsible, should borrowed items not be returned.

If you borrow material from the library and don’t return it by closing time on its due date, you will have to pay late charges.  We currently do not have an online method of fine repayment, therefore, fines must be paid at the Main Branch Circulation desk. We accept cash, credit, or debit. 

You can also accrue fines if you lose or damage library material of any format. In these cases, you will have to pay the replacement cost of the item, which varies based on the material in question, plus a $7.00 processing fee.  An item is considered lost or stolen if not returned within 30 days. If you find and return an item you lost after 30 days the replacement cost will automatically be removed from your library account; however, the processing fees will still apply and you will still be responsible for paying it.

Please note that if you accrue over $10.00 worth of fines, you will not be able to borrow more material or use online resources until your fines are paid.

You can check if you have fines to pay by logging into your account online. From the homepage, click on the “Login” button at the top of the screen. After you are logged in with your barcode and PIN, click on the “Fees” button. From there you can see the charges against your account.

There is no restriction of age to get a library card, however, children under the age of 14 are required to have a parent/guardian sign the card. Parent/guardian identification will suffice, and the parent/guardian is responsible for the items checked out on their child's card.

For young adults over the age of 14:
Due to the restrictions on available ID for young adults, it is recommended that local discretion be given to agencies to decide on what is acceptable ID. Young adult patrons can use the following identification to obtain a card: Student card; parent ID (if offered – parent must sign for card and is responsible for charges, YA can come in and take parent off record at any time after he or she has appropriate ID); Driver’s license; government ID card; for address verification a piece of mail with cancelled postage sent to the patron’s residence is sufficient.
 

The short answer is no, we are not able to tell you what your PIN is in the case that you forget.

The long answer is no, we can't because the numbers are blurred out on your account to maintain your privacy.

We are happy to reset the PIN for you if you can present the library card to us. Simply bring the card into the main branch, or call the main branch at 306-763-8496 and read off the barcode number for us.

If your library card gets lost or stolen, notify us immediately at the front desk or call us at 306-763-8496.  This way, we can suspend your account until you’re ready to pick up a replacement card. Replacement cards are $3.00 each and we require 2 pieces of identification before we give you one.

Please note that you are responsible for all the material borrowed from your account, so it is important that you keep your card secure.  Do not lend it out to strangers or leave it lying around in public spaces.  After all, if someone takes your card and borrows material then doesn’t bring it back or damages it while using your card, you will be the one held accountable.

Curbside Pick-up Service Hours of Operation:

Monday – Thursday: 9:00am – 12:00pm & 2:00pm – 8:30pm
Friday – Saturday: 9:00am – 12:00pm & 2:00pm – 4:30pm
Sunday: 1:00pm – 4:30pm

Here’s how it works:

Step 1: Place your hold online (click the Login tab at the top of the screen)
Step 2: When your items are available you will get a notification via phone or email.
Step 3: Once you get your notification, call the library at 306-763-8496 to book a time for pick-up. See pick-up times above. You will sign up for a 30 minute time slot within those times.
Step 4: When you get to the library at the allotted time pull up to the 5 Minute Loading Zone at the North side of the building. There is a sign and a table outside to indicate where to park.
Step 5: Call 306-980-8496, give us your last name. If you don’t have a cell phone you will have to knock on the door to alert us that you’ve arrived.
Step 6: Our staff will bring your items, nicely bagged up, to the table outside, set it down and go back inside.
Step 7: You grab your bag and enjoy your library books!

Our outside returns slot is open so please place any items you wish to return into the slot. If you have items that will not fit in the slot please come into the library and drop the items off at the circulation desk. Please note we must quarantine returned items for 72 hours before checking them in. Please do not be concerned if your items are not checked in right away.

With millions of titles to choose from, there’s something in the library collection for everyone!  Whether you want to borrow from the main branch, from the Bernice Sayese branch, or from a public library in a completely different region in Saskatchewan, we want to make sure that you’re able to borrow the items that you want with ease.

Once you’ve found the item you’re looking for all you need to do is take the item to the front desk and give the staff your library card.  From there, we’ll scan your card, scan the item onto your account, and desensitize the item so you don’t set off our alarms on your way out.  It’s that easy!

We’ll also provide you with a receipt detailing what you’ve just borrowed and when the material is due. Please note that the due date indicated on the receipt signifies that the item is due by when the library closes on that specific day.  Below is a table to help you to familiarize yourself with our loan periods:

Loan Periods
Material Type

Loan Period

Juvenile Books 21 Days
Young Adult Books 21 Days
Adult Books 21 Days
Music CDs 21 Days
Audiobooks 21 Days
Video Games 7 Days
DVDs and Blurays 7 Days
Magazines 7 Days

 

 

 

 

 

 

 

 

 

If you lose your receipt, you can login to your online account to check how many items you’ve borrowed, when they are due back to the library, and how many renewals you have left for each item.

Do you want to borrow something that is currently checked out? All you have to do is place a hold! When you place a hold on something, the item will be put aside for you when it’s available and you can pick it up at our main branch (or whichever branch you indicate). Placing holds also allows you to access material from other public libraries in Saskatchewan.

To place a hold on an item you must first login and then search for the item in the search bar. Once you have found the item you wish to put on hold simply click the “Place Hold” button. This will bring up a pop-up where you can select your pick-up location. Click “Place Hold” and it is done!

If the item is from another library, it gets transferred to us when it’s available. We will notify you by email, telephone, or text message when you can pick up your holds. The Holds Shelf is located directly across from the Circulation counter at the main branch. Items are organized by last name.

Did you not quite have enough time to read that entire book or watch all those TV episodes?  Don’t worry!  If you need more time with the material you borrowed and want to extend your loan period call 1-855-980-7457 or follow these simple steps to renew online:

  1. Start by logging in to your online account by clicking “Login” on the top of the website. Use your library barcode number and your PIN to log in.
  2. Once you are logged in you will see your Items Out list.
  3. Click the “Renew” next to the item you want to renew or click “Renew All”
  4. The new due date of your item will appear in the Due Date field.

If the “Renew” button is not available that could mean a couple things:

  1. Someone has requested the item you wish to renew, therefore will not be allowed to renew it
  2. You have used up your number of renewals on that specific item. You are only able to renew an item two times. 

Furthermore, keep in mind as well that if you renew an item after its due date, you will still be charged a fine for the days the item was overdue.

Due to the current COVID-19 pandemic we must quarantine books for 72 hours after they are returned. If it has been less than 72 hours since you have returned your item, please wait and check back after a while.

If it has been more than 72 hours since you returned your item please call the main branch at 306-763-8496 and request to speak to the Circulation Coordinator. We will then attempt to locate the item in question for you and make sure it is checked in properly.

There will be a limit of 100 items signed out on a standard patron card. Institution cards will be limited to 300 items. The following groups will determine how many items from the following groups could be borrowed at any one time:

Books: If no other formats are borrowed, the entire 100 limit may be used for books.
DVDs & Blurays: 20
Audiobooks & CDs: 30
Video Games: 3

Lending Exceptions:

The use of some library materials such as: talking books, home use videos and DVDs which are not licensed for group viewing, special local collections (e.g. art rental), age restricted videos or DVDs to underage children, daycare items, professional collection are determined by specific patron types (or other conditions).

Requesting Items:

Patrons can have a maximum of 50 requests on their card at any one point in time. This includes a combination of requests that are still outstanding, and those holds that are currently awaiting pick-up.

 For more information on our Circulation Policies please check our Library Policy Manual

Lending periods and late fee rates vary with different library material types. Please take a moment to familiarize yourself with the following table, which breaks down our late charges on a per item basis:

Loan Periods and Fines
Material Type Loan Period Fines / Day Maximum / Item
Juvenile Materials 21 Days No late fees No late fees
Young Adult Materials 21 Days $0.20 $4.20
Adult Books 21 Days $0.30 $6.30
Music CDs 21 Days $0.30 $6.30
DVDs & Blurays 7 Days $1.00 $7.00
Books on CD 21 Days $0.30 $6.30
Magazines 7 Days $0.30 $6.30
Video Games 7 Days $1.00 $7.00

 

 

 

 

 

 

 

 

 

You can also accrue fines if you lose or damage library material of any format, including juvenile materials.  In these cases, you will have to pay the replacement cost of the item, which varies based on the material in question, plus a $7.00 processing fee.  An item is considered lost or stolen if not returned within 30 days.  If you find and return an item you lost after 30 days the replacement cost will automatically be removed from your library account; however, the processing fees will still apply and you will still be responsible for paying it.

Please note that if you accrue over $10.00 worth of fines, you will not be able to borrow more material or use online resources until your fines are paid.

You can check if you have fines to pay by logging into your account online. From the homepage, click on the “Log In” button in the top right hand corner. After you are logged in with your bardode and PIN, click on the “Fees” button from the menu at the top of the screen. From there you can see the charges against your account.

We currently do not have an online method of paying fines. You will have to go to the Circulation Desk at the Main Branch to pay your fines. We accept cash, credit, or debit. Please be advised as per the SILS Circulation policy in Appendix A of our Policy Manual we do not accept replacement items in lieu of replacement costs and processing fees. For example, if you lose/damage an item we will not accept a replacement of the item. You will still have to pay the replacement and processing fees regardless of whether you have provided a replacement of the item

If you live out side of the City of Prince Albert, and do not pay taxes to the City of Prince Albert there may be some digital library resources that you do not have access to. Access to many different digital services is not shared between library systems around the province of Saskatchewan.

If you live in one of the rural municipalities surrounding the City of Prince Albert you are likely a member of the Wapiti Regional Library system and must log in through their website to access the digital resources they subscribe to.

It is possible that your library account is not in good standing. There are a few reasons this may be:

  1. You owe fines of $10 or more.
  2. Your account is expired and needs to be renewed.
  3. Your address check is overdue.

If you are having problems accessing digital content with your library card you can always login to your account online with your barcode number and PIN to check the status of your account, or you can call the main branch at 306-763-8496.